The following page contains frequently asked questions for our Trip Element
At present, it is not possible to add custom disclaimers for our Trip Element solution. We recommend placing the disclaimers above or below the iframe that loads the Trip Element if you require custom information alongside our solution.
At present, we do not support this functionality but do highly recommend partners discuss this with your Partner Success representative. We would love to know the business and use the case to review and help improve the product for the future.
At present, Sherpa° supports domestic restrictions for Australia, Canada and the United States only.
If there are multiple scripts the page is trying to load, delaying Sherpa°'s widget load, we suggest attempting to load the trip element asynchronously with instructions located here. If you still experience delays for the Trip Element loading, please contact our technical support team to review further and triage the issue.
Sherpa° recommends the use of the following placement values:
Partners can still pass any value that provides detailed analytics; we recommend passing the value in the list to measure and perform the exact placement correctly. For example, if a partner wants to have multiple home pages to determine traffic for Aruba and Canada, we recommend naming each element as homePage-Aruba and homePage-Canada.
The trip element SDK will display a 'warning' message on the console that can be ignored.
You can review more details about our cookie consent setup here
You can find this list by visiting our WebApp map here, where you can select the Unknown filter in the bottom right of the page. This filter will open a window that shows you the names of all countries for which we do not currently have travel restriction information.
Below is the current list
Do you have any iframe dimension guide? Some elements on the page do not seem to fit correctly for the trip element.
When the SDK creates an iframe for an element, the initial dimensions are width: 100%, height: 0px, min-width: 300px, on load the element is resized. In the case where certain elements cause issues like below where the calendar appears cut off (please note below example screenshot is for our compact view)
we suggest increasing the height or width property on the iframe as shown below
We highly suggest passing country code instead of airport code where possible. The end-users will receive the exact travel requirements. If the passing of country code does not meet your business requirements, we add airports to our database on a bi-monthly basis. If there is a list of airports your traveller's visit that isn't supported by sherpa°, please reach out to your account lead with a list and the airport three-letter codes with some traffic data for review by our product team.
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Users are only shown test providers that service the region where they need a test. For example, users that need a test in the US will see US-based providers.
As of April 19, 2022, sherpa°’s COVID-19 testing partners include Collinson, Cue Health, Eurofins, and Test for Travel.
We have partnerships with test providers covering >100 countries across Africa, Asia, Europe, Oceania, North America, and South America. We can serve provider recommendations to 95% of sherpa° users based on their trip.
As of April 19, 2022, sherpa°’s COVID-19 testing partners include Collinson, Cue Health, Eurofins, and Test for Travel. If you have a relationship with a test provider that you want to be added to our platform, let us know!
We are always open to adding new providers to our platform. Sherpa° cares that providers are reputable, and will deliver a positive experience for all travellers. If you have a provider in mind, let us know!
At this time, we do not allow partners to pick and choose which providers are shown. For each search, we show all providers that service the relevant region for that trip.
Updated 24 days ago